1. Who We Are
Radz Designs ("Radz Designs," "we," "us," or "our") is a customer experience (CX) and employee experience (EX) optimization studio serving SaaS, Fintech, D2C, and product companies. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information in connection with our website (radzdesigns.com), our outreach and prospecting activities, and our client services.
2. Information We Collect
2.1 Information you provide directly
- Contact details you submit through our website forms, email, or LinkedIn (name, company, email address, phone number, message content).
- Information shared during consultations, onboarding, or the course of a client engagement.
2.2 Information collected automatically
- Website usage data collected via Google Analytics 4 (GA4), including pages visited, referral source, device/browser type, approximate location, and on-site behavior.
- Session behavior data collected via Microsoft Clarity, including clicks, scroll behavior, and session recordings/heatmaps used to understand website usability.
- Standard server logs (IP address, timestamps, browser type) collected by our hosting provider, Vercel.
2.3 Information collected during outreach and prospecting research
As part of our business development process, we research publicly available business information about prospective client companies — for example, publicly posted job listings, publicly visible customer reviews on platforms such as Trustpilot, the App Store, or Google Play, and publicly available company information on LinkedIn. This research is directed at companies and their public business activity, not individuals' private lives — and we do not collect or use non-public personal data in this process.
3. How We Use Information
- To respond to inquiries and provide requested information about our services.
- To operate, maintain, and improve our website and understand how visitors use it.
- To identify and reach out to prospective client companies whose publicly visible signals suggest they may benefit from our services.
- To deliver, manage, and improve client engagements.
- To comply with legal obligations.
6. International Data Transfers
Radz Designs serves clients internationally, and data may be processed in the country where we operate or by service providers operating in other countries (such as Google Analytics or Microsoft Clarity). Where this involves transferring data outside a visitor's home country or region, including from the EU, we take reasonable steps to handle it consistent with this Policy and applicable cross-border data protection requirements, including the GDPR where applicable.
7. Data Retention
We retain contact and prospecting information for as long as reasonably necessary to pursue a business relationship, and client information for as long as necessary to deliver services and meet legal, accounting, or reporting obligations. You may request deletion of your information as described in Section 8.
8. Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us at sj@radzdesigns.com We will respond without undue delay and, where applicable, within one month of receiving a request. This period may be extended where permitted by applicable law.
9. Data Security
We use reasonable administrative and technical measures to protect information in our care. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are directed at businesses and are not intended for children. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at sj@radzdesigns.com or through our website at radzdesigns.com.